Nyxel / Your Move / Delete your account
Delete your YourMove account
In the app
- Open YourMove and go to Settings.
- Tap Privacy & data, then Delete account.
- Confirm. Your account is deleted straight away.
Without the app
Email nyxel.help@gmail.com with the subject Delete my YourMove account, from the email address of the Google or Apple account you sign in with. Add your friend code if you know it (it's on the Friends tab). We'll confirm by email and delete the account within 30 days.
A guest account isn't tied to an email address, so we can only find it by its friend code, or you can delete it in the app.
What's deleted
- Your profile: name, avatar, designs and friend code, and your sign-in.
- Your coins and their history, and what you've bought or earned with them.
- Your friends, friend requests, messages and blocks.
- Your stats, ratings and places on leaderboards.
- Your notification tokens and online status.
Matches you're still playing end as resignations, so a stake you put up goes to your opponent. Deleting can't be undone, and coins or purchases can't be restored.
What's kept, and for how long
- Other players' match history keeps the matches you played with them, as "Deleted player", with no name or picture, until those matches are cleared after 90 days.
- Purchase records (the store's order id, the product and the date) as long as the law requires us to keep records of payments.
- Reports made by or about you, as long as we need them to keep players safe.
- Your account id for 2 days, so a sign-in still in progress can't bring the account back.
- Server logs for up to 30 days, and crash reports (which aren't linked to your account) for up to 90 days.
- Copies in database backups are removed as those backups expire.
Questions? nyxel.help@gmail.com. More in our privacy policy.